0850 480 77 77

0850 480 77 77

Professional Call Center Solutions

Leader in the industry since 1992, call central solutions ...

Welcome

Bluecom Contact Center is a company focused strategically on call center field.

In today’s business world with increasing product variety and competition accordingly in market and customer satisfaction coming at first place, company’s should develop or maybe completely change their perspective to sales-marketing activities and service manner. With Bluecom contact center, founded with a professional infrastructure, call center services offered for you is as below.

With contact center services of Inbound, Outbound, Sms, Mail, Fax,  Hp Support (Support Line) you can reach your target audience at the right place via the right channel, ensure the most effective contact with them and service with %100 customer-satisfaction oriented working principle. Bluecom contact centers take on the call center services of customers, serve for 7/24 and provide professional service to customers. It offers contact means such as telephone, fax, e-mail, web, letter, sms to your service at professional position.

Bluecom contact center is a company that gives 7/24 external call center service equipped with the cutting-edge technology with its’ professional team.

With its’ call center services service areas, Bluecom contact center provides service to domestic and foreign companies of their own sectors in various languages (German, English, Turkish, French and Arabic). With its’ international fund of experience and customer-oriented portfolio, Telecommunication, Automotive and Media companies are some of the sectors of service area of Bluecom.

Our Services

Bluecom, by offering comprehensive services to customers and aiming to more frequently stepping forward to potential customers sincerely, has specialized in call center services since 2002.

 

We have the technology and infrastructure to enable immediate respond in unexpected situations and realizing of your projects in the best way possible.

To be able to reply our customers in many languages and provide the most proper service, we have founded our new company Bluecom Telecommunication in Istanbul in 2005. In order to bring our customers’ projects to final clients we have established the Bluecom Contact center in Outbond area.

 

“For a timely and economical equipment have telephone calls via data network” you have the opportunity to flexibly benefit hardware, software and maintenance, without any capital, for a nominal monthly charge.

 

For the company to set out a strategy in various issues, many channels occur within the scope of recieved calls and made negotiations. Dealer channels, Performances, Product Quality, Service Team Performance etc.

Today almost every organization is having calls via data network (grid). There is a second independent telephone network mechanism installed addtionally within the rule. So this makes it clearer why today’s technique enables pc usage and telephone services on a single network. This way there is no more need to establish a seperate telephone network and maintenance for it. Telephones in offices are installed with only an ethernet connection and called in to suitable network protocols that can be used via ethernet.

Call center services

•Outbound •Inbound •Hotline Service •Phone Marketing •Customer Retrieval

•New Customer Acquisition •Address Presentation •Appointment Getting •Marketing to Target Audience •Market Analyses

Our Services

  • Assessing customer demands and offering solutions meeting customer expectations.
  • Informing the customer on the products and guiding them in line with our partners’ needs.
  • Solving product related problems and offering customer-oriented solutions with our know-how.
  • Informing the customer on the sales point. Contacting at the right place via the right channel and provide the most effective communication to them.
  • Coordinating the service guidance for product related problems, with a professional team.
  • Carrying out customer specific marketing activities.
  • Providing 7/24 professional service for the customer, with communication facilities such as telephone, fax, e-mail, letter, sms.
  • Ensuring communication between call center performance, companies and customers.
  • After-sales support
  • Help support/technical line
  • Order line
  • Giving data input, information and service changes.
  • Call forwarding, secretary service.
  • Offering sevices like marketing and collecting on phone.
  • Assessing customer demands and offering solutions meeting customer expectations.
  • Informing the customer on the products and guiding them in line with our partners’ needs.
  • Solving product related problems and offering customer-oriented solutions with our know-how.
  • Informing the customer on the sales point. Contacting at the right place via the right channel and provide the most effective communication to them.
  • Coordinating the service guidance for product related problems, with a professional team.
  • Carrying out customer specific marketing activities.
  • Providing 7/24 professional service for the customer, with communication facilities such as telephone, fax, e-mail, letter, sms.
  • Ensuring communication between call center performance, companies and customers.
  • After-sales support
  • Help support/technical line
  • Order line
  • Giving data input, information and service changes.
  • Call forwarding, secretary service.
  • Offering sevices like marketing and collecting on phone.

Inbound Service:

  • Assessing customer demands and offering solutions meeting customer expectations.
  • Informing the customer on the products and guiding them in line with our partners’ needs.
  • Solving product related problems and offering customer-oriented solutions with our know-how.
  • Informing the customer on the sales point. Contacting at the right place via the right channel and provide the most effective communication to them.
  • Coordinating the service guidance for product related problems, with a professional team.
  • Carrying out customer specific marketing activities.
  • Providing 7/24 professional service for the customer, with communication facilities such as telephone, fax, e-mail, letter, sms.
  • Ensuring communication between call center performance, companies and customers.
  • After-sales support
  • Help support/technical line
  • Order line
  • Giving data input, information and service changes.
  • Call forwarding, secretary service.
  • Offering sevices like marketing and collecting on phone.

Outbound Service:

  • Address update
  • Tele sale.
  • Marketing campaign management.
  • Collection
  • Lead
  • Market analyses.
  • Market survey.
  • Measuring customer satisfaction.
  • Informing corporate and private customer.
  • Private or corporate company introduction.
  • Collecting transactions.
  • Collecting payment information.

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